An AI agent is a system built on a language model that decides on and carries out actions (such as querying tools, accessing files or calling APIs) to complete a task, instead of only answering questions.
Unlike a traditional chatbot, which only generates text in response to a question, an AI agent has access to tools and can plan multiple steps to reach a goal: look up information, fill in a form, send a message, run a script. Practical examples: a customer service agent that checks the CRM before replying, or a qualification agent that decides on its own whether a lead is ready for sales.
Talk to the SINOON team and find out which agent, squad or engagement makes sense for where you are now.