Your business changes every week: prices, products, policies, people. We look after the agent in production, fix what drifts and improve what already works.
In the first month, the agent gets every answer right. By the third, prices changed and it still quotes the old ones. By the sixth, a new question showed up that nobody taught it and it improvises. Nobody notices until a customer complains.
That isn't a flaw in the agent. It's what happens to any system that depends on business information nobody updates.
Signs your agent needs support:
We watch conversations, errors and response times. If the agent goes down or starts answering off-pattern, you hear about it before your customer does.
Includes: failure alerts, periodic review of conversation samples, integration checks.
Did the menu, the catalog or the discount rule change? The agent learns with it. We review the conversations where it got stuck or wrong and adjust instructions, knowledge base and flows.
Includes: knowledge base updates, prompt tuning, new cases covered.
Not every question needs the most expensive model. We review which steps can use smaller models, ready-made answers or caching, and cut what adds no value. Your AI bill starts tracking results, not waste.
Includes: token usage review, model choice per step, infrastructure tuning.
Every month, a plain-language report: how many conversations the agent handled, how many it solved on its own, how many it handed to the team and where the next improvements are.
Includes: monthly report, prioritized recommendations, improvement history.
Is the customer service agent doing well? It can start booking, collecting or handling after-sales. New functions come in through the plan, without starting a project from scratch.
Includes: monthly hours for new functions (depending on the plan level).
The scope and terms of each plan are presented in a custom proposal.
| What's included | Essential | Growth | Performance |
|---|---|---|---|
| Monitoring and alerts | Included | Included | Included |
| Bug fixes | Included | Included | Included |
| Monthly report | Included | Included | Included |
| Prompt and knowledge base tuning | Quarterly | Monthly | Monthly |
| Cost optimization | Not included | Included | Included |
| Hours for new functions | Not included | Not included | Per proposal |
| Monthly review meeting | Not included | Not included | Included |
| Investment | On request | On request | On request |
If the agent wasn't built by SINOON, we review how it was built before taking it over.
We define what to monitor, how often to review and which goals to track.
Monitoring, adjustments and optimizations running every month.
You receive the report and approve the improvements for the next cycle.
Companies that already have an agent in production, built by SINOON or another vendor.
Clients who finished the 30 days of support included in their agent project.
Operations where the agent is already part of customer service and can't stop.
Tell us which agent you have today and what is bothering you. We reply quickly and tell you whether the plan makes sense.